Frequently Asked Questions
Hours of Operation
We ask that you call us at least 24 hours in advance if you need to cancel your appointment.In the event this happens more than twice, you will be unable to schedule future appointments unless a credit card is on file. That card will not be charged unless the guest cancels in less than 24 hours or guest no-shows that appointment. At that time, your card will be charged for half of the service.
Credit Card on File
We ask that you leave a credit card on file for appointments that are 3 hours or more and any special occasion. At the time of booking we will not charge your account. However , if a cancellation occurs without giving us a 24 hour notice we will charge 50% of the appointment. We do understand that emergencies happen and we will note the situation in your file. We ask that you understand it can be very difficult to fill that time that someone else could have booked.We respect your privacy and will never sell or offer your information to another company/individual.
If you are more than 10 minutes late without contacting us, your appointment will be rescheduled. We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment.
In the event that you miss two consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in or keep a credit card on file. That card will not be charged unless the guest cancels in less than 24 hours or guest no-shows that appointment. At that time, your card will be charged 50% of the schedule appointment.
As a courtesy, we try to call and confirm your color appointments a business day prior to your appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Your satisfaction is our highest concern. Therefore, you may exchange any product, within 2 weeks of purchase. Brushes are final sale due to sanitary reasons.Styling tools are final sale, warranty by manufacturer
We feel as a company, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons. As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. During the appointment, children need to be able to sit still so that the stylist can perform a quality service and no other guest is disturb. Please understand that our concern is the safety of your child. We hope that you will aid us in keeping our salon a safe and enjoyable environment.
Any returned check will result in a $25.00 service charge plus the face amount of the check to be paid before any other services can be rendered. Effective October 1 2015- We no Longer accept personal checks.
We welcome walk-in customers, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual appointment.
Discover, MasterCard, Visa, American Express, and Salons at Stone Gate Gift Cards.
9:00am - 7:00pm
9:00am - 7:00pm
9:00am - 7:00pm
9:00am - 5:00pm
8:00am - 5:00pm