Frequently Asked Questions
Hours of Operation
As a courtesy, we call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you're unsure.
We will always try our best to accommodate you if you're running behind, stuck in traffic, etc. However, your tardiness can affect the remainder of our teams' day by delaying them for their guests who come in on time. Guests will generally be allowed a 5-minute grace period. After that time, we will call to check in on you. If you are able to make it in, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we'd rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. We do record these occurrences as to prevent abuse of this policy. If this happens twice, we will ask for a credit card on file to book any future appointments. For any services missed from this point forward you will be charged 50% of your scheduled service(s). All first-time guest appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s). Any appointments that are no showed will be subject to 50% of all the scheduled service(s). Any guest may use their gift card in lieu of a credit card to hold their reservation understanding that should they no-show the appointment, they will forfeit that gift card. Moving/rescheduling appointments in less than 24 hours are considered cancellations.
Card information is encrypted and stored to your customer profile to be used in accordance with our no-show/cancellation policy.
Your satisfaction is our highest concern. Therefore, you may exchange any product, within 2 weeks of purchase. Brushes are final sale due to sanitary reasons.Styling tools are final sale, warranty by manufacturer
We feel as a company, children who visit the salon during their parents’ appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals, and hot curling and flat irons. As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. During the appointment, children need to be able to sit still so that the stylist can perform a quality service and no other guest is disturb. Please understand that our concern is the safety of your child. We hope that you will aid us in keeping our salon a safe and enjoyable environment.
Any returned check will result in a $25.00 service charge plus the face amount of the check to be paid before any other services can be rendered. Effective October 1 2015- We no Longer accept personal checks.
We welcome walk-in customers, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual appointment.
Discover, MasterCard, Visa, American Express, and Salons at Stone Gate Gift Cards.
9:00am - 7:00pm
9:00am - 7:00pm
9:00am - 7:00pm
9:00am - 5:00pm
8:00am - 5:00pm